Communication is key, and for businesses, it couldn’t be more true.
It can be difficult to choose the best business phone system that aligns with your business. The size of your business, the type of system you want (landline, VoIP, virtual) and where you want your calling point set up are all important factors to consider before making a purchase. However, in addition to that, you should also search for the top features in a business telephone system.
In this post, we have compiled a list of features that you should consider before purchasing a business phone system. Firstly, let’s understand:
What is a business phone system?
A business phone is a tool that improves your business communication to flow effectively both in and out of your company. Due to the advancement of technology, more businesses are deciding to instal cloud-based VoIP systems that transmit calls over the internet as opposed to traditional landlines.
Such systems are considered to be the best small business phone system, as it creates smooth transitions and easy communication between both remote and hybrid colleagues.
Features To Look For Before Purchasing A Business Phone System
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Simple Setup
The fear of disruption is one of the main reasons why businesses are so hesitant to change their phone systems. No company wants their support or sales staff to be inactive for several days or hours while a new system is being configured. Delayed communication might also greatly impact the company’s work process.
Choose a system that can be utilised right away with little or no training from a service provider who is happy to help with the physical installation or cabling required.
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Understand the Cost
Before you sign any contract, take into account the short and long-term costs of your new company phone system. Calculate the cost of calls and any particular features that aren’t included by default in addition to the package price and any associated hardware costs.
The number of users in your company will determine how much you pay for a phone service; look for a provider that provides unlimited VoIP calls and video.
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Voicemail to Email
Any phone system must have a voicemail option, in order to provide potential customers and clients with the ability to leave you a message if they can’t reach you right away. This is made even more practical by a Private Branch Exchange (PBX) phone system, which delivers voicemails straight to your inbox.
This will help you ensure that no client is left unattended and you can also save them in digital archives for future training of employees.
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Understand its Reliability
Before installing any small business phone system, it is important that you secure a stable internet connection for teams that both work in the office and remotely.
Next, ask the company if it offers 24-hour customer assistance, especially if your workforce is dispersed across several time zones. By doing this, it will be possible to guarantee uninterrupted workplace communication.
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Know its Scalability Option
Your company has growth objectives, from startup success to market dominance, and your phone system should share these purposes. Explore possibilities for upgrading your package as your business expands. For example, this can include adding more users, phones, and phone lines or converting to a hosted PBX system.
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Check if it’s mobile-friendly
A pivotal aspect to consider before purchasing any business phone system is if it is compatible with all devices. The best small business phone system allows your staff to accept calls from any device, including a laptop, computer, mobile phone or tablet. This encourages remote and hybrid work and lowers the expense of buying new hardware.
It’s crucial to keep an eye out for the aforementioned factors when selecting the best small business phone system.
Additionally, finding a trustworthy and knowledgeable telephone system installer is just as important as picking the best system. For the past 20 years, Express Voice & Data has delivered phone systems in Gold Coast, helping Brisbane residents with telephone system installation, repair, and service. Call us today at 04 2283 5964, email us at expressvoiceanddata@gmail.com or fill in our inquiry form online to learn more about what is a business phone system or for a quick and simple installation.
